Refund policy
Refund & Return Policy
We want you to have a smooth and satisfying experience with your purchase. Please read our policy carefully.
Returns
We accept returns only in the case of:
- Damaged product
- Defective product
- Wrong item delivered
To be eligible for a return, you must contact us within 48 hours of delivery with proof (photos or videos).
The product must be:
- Unused
- In original packaging
- In the same condition as received
Non-Returnable Items
We do not accept returns for:
- Change of mind
- Minor variations in color/design
- Delays caused by courier services
This helps us maintain fair pricing and avoid misuse.
Refunds
- Once your return request is approved:
- Refunds will be processed within 5–7 business days
- Amount will be credited to your original payment method
For Cash on Delivery (if applicable), refunds may be issued via bank transfer or store credit.
Replacement Policy
If your product is damaged or defective, we will offer:
- A free replacement, orA full refund, depending on your preference and stock availability
Order Cancellation
- Orders can only be cancelled before they are shipped.
- Once shipped, cancellations are not possible.
Late or Missing Refunds
- If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us for support
Contact Us
For any return or refund requests, contact:
Email: support@wellifygoods.in
Support Hours: Monday to Friday, 10 AM – 6 PM